Terms & Conditions
Last Updated: 15/08/2026
Welcome to the website of Bashir Heena. By accessing or using our website, purchasing our products, or submitting an enquiry, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Our Business
Bashir Heena is a manufacturer and supplier/exporter of herbal, henna, mehendi, and related natural products. We provide products and services to individual customers as well as wholesalers, retailers, distributors, brands, and other businesses.
Our services may include:
Online product sales
B2B and bulk supply
White label manufacturing
Customized product requirements
International exports
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our systems
Copy or misuse our website content, images, branding, or materials
Interfere with the operation or security of the website
Submit false, misleading, or unauthorized information
We reserve the right to restrict or terminate access to the website if these terms are violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on the website are accurate.
However:
Product appearance may vary slightly from photographs.
Natural herbal and henna products may have variations in colour, texture, aroma, or appearance due to their natural characteristics.
Product availability may change without prior notice.
We reserve the right to correct errors or update product information when necessary.
4. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted only after we confirm the order and, where applicable, receive the required payment.
We reserve the right to refuse or cancel an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Payment issues
Suspected fraudulent activity
Inability to fulfil the requested delivery
Other circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable refund will be processed according to our Returns & Refund Policy.
5. Pricing and Payment
All prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, customs duties, or other fees may be added depending on the order and destination.
For B2B, bulk, white-label, and export orders, pricing may differ from standard website pricing and will be confirmed separately through a quotation.
Payment must be completed through the payment methods made available by Bashir Heena or its authorized payment providers.
6. B2B and Bulk Orders
B2B and bulk orders may be subject to separate quotations, minimum order quantities, payment terms, production timelines, packaging requirements, and delivery conditions.
Specific terms agreed upon between Bashir Heena and the business customer may apply to such orders.
7. White Label and Customized Products
For white-label or customized products, customers may provide requirements relating to:
Product specifications
Packaging
Labelling
Branding
Quantities
Formulation requirements
Customers are responsible for ensuring that any branding, trademarks, artwork, content, or specifications supplied by them are legally authorized for use.
Customized products may be subject to different payment, production, cancellation, return, and refund conditions agreed upon before production begins.
8. Shipping and Delivery
We aim to process and dispatch orders within the timelines communicated at the time of purchase.
Delivery times may vary depending on:
Destination
Shipping method
Product availability
Order quantity
Customs clearance
Logistics conditions
Other circumstances beyond our control
For more information, please refer to our Shipping & Delivery Policy.
9. International Orders and Customs
For international shipments, customers may be responsible for applicable:
Import duties
Customs charges
Taxes
Clearance fees
Other destination-country charges
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Bashir Heena is not responsible for delays, additional charges, or restrictions resulting from customs procedures or import regulations outside our control.
10. Returns, Refunds and Cancellations
Returns, refunds, replacements, and order cancellations are governed by our Returns & Refund Policy.
Certain products, including customized, personalized, opened, or made-to-order products, may not be eligible for return unless otherwise required by applicable law.
Please review the relevant policy before placing an order.
11. Natural Product Disclaimer
Many of our products are derived from natural herbal and plant-based materials. Natural variations can occur between batches.
The information provided on our website is intended to describe our products and their general characteristics. It should not be considered medical advice, diagnosis, or treatment.
Customers should review product ingredients and suitability before use and seek appropriate professional advice where necessary.
12. Intellectual Property
All content on this website, including:
Logos
Brand names
Product images
Photographs
Text
Graphics
Website design
Other original materials
is owned by or licensed to Bashir Heena unless otherwise stated.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.
13. Third-Party Services and Links
Our website may use third-party services such as payment providers, shipping partners, analytics services, or external websites.
We are not responsible for the content, availability, security, or policies of third-party websites or services.
14. Limitation of Liability
To the extent permitted by applicable law, Bashir Heena shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, customs delays, technical failures, or other unforeseen events.
15. Website Availability
We make reasonable efforts to keep our website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend or modify website features for maintenance, updates, security, or other operational reasons.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
17. Changes to These Terms
Bashir Heena may update these Terms & Conditions from time to time.
Changes will be published on this page, together with the updated “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.
18. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts in [Insert City/State, India], unless otherwise required by applicable law.
19. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Bashir Heena
Email: bashirheena24@gmail.com
Phone: +91 9257745027
Address: Industrial area, Sojat city distt.pali, Rajasthan 306104