Delivery Policy
Last Updated: 15/08/2026
At Bashir Heena, we aim to ensure that every order is delivered safely and efficiently. This Delivery Policy explains our delivery process for ecommerce, B2B, bulk, white-label, and export orders.
1. Delivery Areas
We offer delivery services within India and, where available, to international destinations.
International delivery availability may depend on the destination country's import regulations, shipping availability, and the type of products ordered.
2. Order Processing
Orders are processed after successful order confirmation and payment.
Standard ecommerce orders are generally prepared for dispatch within [2–5 business days].
B2B, bulk, white-label, and customized orders may require additional production and preparation time. The estimated delivery timeline will be communicated when the order is confirmed.
3. Estimated Delivery Time
Delivery time depends on the destination, shipping method, product availability, and logistics provider.
Domestic Orders
Orders within India may generally take approximately [3–7 business days] after dispatch.
International Orders
International delivery timelines vary depending on the destination, shipping method, customs clearance, and local delivery services.
The estimated timeline for international, bulk, and export orders will be communicated to the customer before dispatch wherever possible.
Delivery timelines are estimates and are not guaranteed unless specifically agreed in writing.
4. Delivery Charges
Delivery charges may vary according to:
Destination
Order weight and dimensions
Quantity ordered
Shipping method
Domestic or international delivery
Applicable charges will be displayed during checkout where available or communicated separately for B2B and export orders.
5. Delivery Tracking
Where tracking is available, customers will receive shipment tracking information after their order has been dispatched.
Tracking updates are provided by the relevant courier or logistics provider and may take some time to appear after dispatch.
6. Receiving Your Order
Customers should ensure that someone is available to receive the shipment at the provided delivery address.
Please check the package when it arrives. If the package appears significantly damaged, customers should take photographs of the package and contact us as soon as possible.
7. Incorrect Delivery Information
Customers are responsible for providing accurate:
Name
Address
Phone number
Email address
Postal/PIN code
Bashir Heena is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
Additional charges may apply if a shipment needs to be re-delivered because of incorrect delivery information.
8. Failed or Missed Delivery
If a delivery attempt is unsuccessful, the courier or logistics provider may make another attempt or contact the customer.
If the shipment is returned to us because the customer could not receive it, additional delivery charges may apply for re-shipment.
9. Delays Beyond Our Control
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
Weather conditions
Natural disasters
Transportation disruptions
Customs clearance
Government restrictions
Public holidays
Strikes
High shipping volumes
Incorrect delivery information
Other unforeseen circumstances
We will make reasonable efforts to assist customers in resolving delivery issues.
10. International Delivery
For international orders, customers may be responsible for import duties, customs charges, local taxes, clearance fees, and other destination-country charges.
Customers are responsible for checking whether the products can legally be imported into their country.
Customs clearance may affect the final delivery timeline.
11. B2B and Bulk Deliveries
B2B and bulk orders may have different delivery arrangements depending on order size, destination, and shipping method.
For larger orders, we may arrange delivery through courier services, freight forwarding, air freight, sea freight, or other suitable logistics solutions.
Delivery terms and responsibilities will be agreed with the customer before dispatch.
12. Damaged, Missing or Incorrect Orders
If you receive:
A damaged product
A missing product
An incorrect product
A shipment that appears tampered with
please contact us as soon as possible with your order details and supporting photographs where applicable.
We will review the issue and determine the appropriate resolution in accordance with our Returns & Refund Policy.
13. Contact Us
For questions regarding delivery, please contact:
Bashir Heena
Email: bashirheena24@gmail.com
Phone: +91 9257745027