Return & Refund Policy
Last Updated: 15/08/2026
At Bashir Heena, we take care to ensure that every order is packed and dispatched in good condition. Since our products include herbal, henna, mehendi, and natural products, returns and refunds are accepted only in specific circumstances outlined below.
1. Order Cancellation
Once an order is placed, it can be cancelled only within 24 hours of placing the order.
After this period, the order cannot be cancelled because it may have already entered our processing, packing, or dispatch process.
Once the cancellation period has passed, cancellation requests will not be accepted.
2. When Can You Request a Return?
We accept returns or replacements only when:
You receive a product different from the product you ordered.
You receive a product that is damaged or in bad condition.
The product is damaged during delivery.
There is a clear issue with the product attributable to our fulfilment or packing process.
Returns are not accepted simply because a customer has changed their mind, ordered the wrong product, or does not want the product after delivery.
3. Unboxing Video Requirement
For any claim involving a damaged, incorrect, or defective product, the customer must record a continuous unboxing video when opening the package.
The video should clearly show:
The unopened package and shipping label.
The package being opened.
The product and its condition immediately after opening.
The product, packaging, and any visible damage or issue.
The unboxing video should be continuous and unedited so that the condition of the shipment can be verified.
Claims without a valid unboxing video may not be eligible for a return, replacement, or refund.
4. Reporting a Problem
If you receive an incorrect or damaged product, contact us within 48 hours of delivery.
Please provide:
Order number
Customer name
Contact details
Photographs of the product
Clear photographs of the packaging
Unboxing video
Description of the issue
Our team will review the information before approving a return or replacement.
5. Return Approval
Do not send any product back without receiving confirmation from Bashir Heena.
If the return is approved, our team will provide the return instructions and applicable return address.
Products must be returned in their original packaging and condition unless the damage itself prevents this.
6. Refunds
If a return is approved and a refund is determined to be appropriate, the refund will be processed after the returned product and supporting evidence have been reviewed.
Approved refunds will generally be issued through the original payment method.
The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
7. Replacement
Where appropriate, Bashir Heena may offer a replacement instead of a refund.
A replacement may be provided when:
The wrong product was delivered.
The product arrived damaged.
The product was received in an unacceptable condition due to an issue during fulfilment or delivery.
Replacement availability is subject to product availability.
8. Non-Returnable Situations
Returns and refunds will generally not be accepted for:
Change of mind
Incorrect product selected by the customer
Products that have been opened or used, except where the claim concerns a product received in damaged or incorrect condition
Products damaged after delivery due to improper handling or storage
Products without sufficient evidence of the reported issue
Claims submitted outside the specified reporting period
Claims without the required unboxing video
Customized, white-label, or made-to-order products, except where there is a verified fulfilment or manufacturing issue
9. Shipping Costs for Approved Returns
If the return is approved because we sent the wrong product or the product arrived damaged due to an issue attributable to Bashir Heena, we will determine the appropriate return shipping arrangement.
For other situations where a return is approved, shipping charges may be the customer's responsibility.
10. Inspection & Final Decision
All return, replacement, and refund requests are subject to verification.
Bashir Heena reserves the right to reject a claim if the provided evidence does not establish that the product was incorrect, damaged, or in bad condition when received.
11. B2B, Bulk & Export Orders
B2B, bulk, white-label, and export orders may be subject to separate terms agreed upon before the order is confirmed.
Customized or made-to-order products may have different cancellation, return, and refund conditions.
12. Contact Us
For return or refund enquiries, please contact:
Bashir Heena
Email: bashirheena24@gmail.com
Phone: +91 9257745027