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Shipping Policy

Last Updated: 15/08/2026

At Bashir Heena, we aim to make every order reach you safely, efficiently, and in good condition. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within [2–5 business days], depending on product availability, order quantity, and any customization requirements.

B2B, bulk, white-label, and customized orders may require additional processing and production time. The estimated timeline will be communicated separately when the order is confirmed.

2. Shipping Methods

We may use appropriate courier, logistics, freight, or shipping partners depending on:

  • Order size and weight

  • Delivery destination

  • Shipping method selected

  • Availability of logistics services

  • Whether the order is domestic or international

The available shipping options and applicable charges will be communicated during checkout or before confirmation of a business/export order.

3. Domestic Shipping

For deliveries within India, orders are shipped through available courier or logistics partners.

Estimated delivery time may vary depending on the destination and shipping method. Typical delivery timelines may be approximately [3–7 business days] after dispatch, excluding weekends and public holidays.

Remote or difficult-to-service locations may require additional delivery time.

4. International Shipping

Bashir Heena supplies products to customers and businesses in international markets.

International orders may be shipped through courier, air freight, sea freight, or other suitable logistics methods depending on the order and destination.

Delivery times vary based on the destination, shipping method, customs clearance, and local logistics conditions.

For international and bulk export orders, shipping arrangements and estimated delivery timelines will be confirmed with the customer before dispatch.

5. Shipping Charges

Shipping charges depend on factors such as:

  • Delivery location

  • Package weight and dimensions

  • Shipping method

  • Order quantity

  • Domestic or international destination

The applicable shipping cost will be displayed at checkout where available or communicated separately for B2B and export orders.

6. Customs, Duties and Taxes

For international shipments, the customer may be responsible for applicable:

  • Import duties

  • Customs duties

  • Local taxes

  • Clearance charges

  • Handling fees

  • Other destination-country charges

These charges are generally determined by the destination country's authorities and are not included in the product price unless specifically stated.

Customers are responsible for ensuring that the products can legally be imported into their country.

7. Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the logistics provider.

8. Delivery Delays

While we make reasonable efforts to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Transportation disruptions

  • Customs clearance

  • Government restrictions

  • Public holidays

  • Strikes or logistical disruptions

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Other unforeseen circumstances

Estimated delivery dates are therefore not guaranteed unless expressly agreed otherwise.

9. Incorrect Address or Delivery Information

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact details, or failure to receive the shipment, additional shipping charges may apply for re-delivery.

10. Damaged or Missing Shipments

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

If an order appears to be missing or has not been delivered within the expected timeframe, please contact us so that we can coordinate with the relevant shipping provider.

For claims involving damaged or missing goods, we may request photographs, order details, shipment information, or other supporting documentation.

11. Multiple Shipments

If an order contains multiple products, we may ship the items together or separately depending on product availability, packaging requirements, and logistics arrangements.

Additional delivery time may apply to products that require separate processing.

12. B2B, Bulk and Export Shipments

B2B, bulk, and export orders may follow shipping arrangements different from standard ecommerce orders.

Depending on the order, we may arrange:

  • Courier delivery

  • Air freight

  • Sea freight

  • Freight forwarding

  • Other logistics solutions

Shipping terms, responsibilities, delivery timelines, and costs for larger or international orders will be agreed with the customer before dispatch.

13. Contact Us

For questions regarding shipping or delivery, please contact us:

Bashir Heena

Email: bashirheena24@gmail.com

Phone: +91 9257745027